Repairs

** If you are experiencing a power outage, please contact Hydro One (1-888-664-9376) to see if your address is a part of the outage before submitting a repair request **

Tenants are responsible for the replacement and installation of light bulbs within their rented units. Kika Living will complete these repair requests however, the tenant will be billed $90.00 + the cost of supplies.

Submitting a work request automatically authorizes Kika Living maintenance staff and/or approved contractors to enter your unit between 8 AM-6 PM Monday-Friday within 5 business days of your request. No further notice will be provided to you unless a follow up/additional visit is required.

If your matter is a maintenance emergency, please phone (905) 680-7470. If your maintenance emergency occurs after rental office hours, please dial  ext. 107 at the phone number mentioned.

Please note that more urgent matters will be given priority. Maintenance tickets are not always completed in the order they are received.

 

Winter Memo

• In regards to snow removal, all properties will be done within 24 hours after the snow event has ended. Please do not submit requests for snow removal. 
• In the event ice or snow has caused a hazard in the time following a snow event (i.e. thaw/freeze, ice formation on roof), please complete a repair request with details explaining the location of the hazard.